Cancellation and Refund Policy

*Last Updated: 30/12/24

At rayyanprogear.com, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we offer a cancellation and refund policy as outlined below. Please review our policy carefully.

 1. Order Cancellation
. Before Shipment: You may cancel your order for a full refund if it has not yet been shipped. To cancel an order, please contact us at [email protected] or call 8754412341 immediately after placing the order.
. After Shipment: Once your order has been shipped, it cannot be canceled. You will need to follow our return process if you wish to return the product after delivery.

. 2. Refund Eligibility
. Refund Request: You are eligible for a refund under the following conditions:
. If the product is defective or damaged upon delivery.
. If the product you received is not the one you ordered.
. If the product is found to be faulty or malfunctioning.

. Non-refundable Items: Some items may not be eligible for a refund or return due to hygiene or safety concerns (e.g., helmets, gloves, etc.). Please check the product description for specific details about refunds or returns.

 3. Return Process
. Return Request: To initiate a return, please contact us at [email protected] or call 8754412341 within [2] days of receiving the product. You will need to provide:
. Your order number.
. The reason for the return.
. Clear pictures of the damaged or incorrect product (if applicable).

Return Shipping: The customer is responsible for the return shipping costs, unless the return is due to a defect, damage, or error on our part.

 4. Refund Process
. Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria for a refund.
. If approved, we will process your refund within [3] business days to the original payment method used.
. The refund will be credited after deducting any applicable shipping fees, if applicable.

. 5. Exchange Policy
– Currently, we do not offer direct exchanges. If you need a different product, we recommend returning the unwanted item and placing a new order for the desired product.

 6. Damaged or Defective Products
. If you receive a damaged or defective product, please contact us immediately with pictures and details, and we will either arrange a replacement or issue a refund as per the evaluation of the product.

7. Processing Time
. Refunds are processed once the returned item is received and inspected. Please allow [3] business days for the refund to reflect in your account.

 8. Contact Us
For any cancellation, refund, or return requests, please reach out to us at:
. Phone: 8754412341
. Email: [email protected]